Fulfillment Excellence: The Make-or-Break Factor for Internet Retailers

The growth in ecommerce has created a massive change in consumer behavior. How consumers buy and the expectations surrounding those purchases are forcing brands and retailers to re-think the customer experiences they create, right down to their fulfillment operations. In fact, fulfillment has in many ways become a key differentiator, but sadly, many are quickly realizing the systems and technologies they have in place no longer fit the new world of high-volume ecommerce.

Join this session to learn:

• How legacy warehouse management systems create unwanted friction for ecommerce and direct-to-consumer (DTC) retailers;
• Why a modern approach to fulfillment operations is a key ingredient to up-leveling competitiveness, especially for high-volume ecommerce brands or DTC retailers; and
• Ways to apply a framework to assess current operations and prioritize key fulfillment factors and technologies to create delightful customer experiences.

Who should be in the room: Brand operators/c-level executives, ecommerce leads, operations and fulfillment leads